Hit by a Lime bike or shared e-bike?
Knocked over on the pavement, hit while cycling, or hurt when a hire bike failed? Find out in 60 seconds if you can claim compensation. Free and no obligation.
It happens every day in London
Over 37 million shared bike journeys a year in London means more collisions, more trips and more injuries.
Hit on the pavement
A Lime or Forest rider came up silently behind you and knocked you over while you were walking.
Knocked off your bike
A shared e-bike rider pulled out, cut across or rode into you in a cycle lane or junction.
Tripped over a dumped bike
A hire bike left across the pavement, a crossing or a doorway made you fall.
The hire bike failed
You were riding and the brakes didn't work, a wheel locked or the bike cut out.
Can I claim?
Answer five quick questions and we'll call you back.
Bike people, backed by specialist lawyers
A mechanic's eye on your claim
When a hire bike's brakes fail or a wheel locks up, the cause matters. Our mechanics repair thousands of bikes a year, including e-bikes, so we can tell a genuine mechanical failure from rider error and put it in writing.
Bring your damaged bike to Borough, Tower Bridge or Canary Wharf and we'll assess it, give you a written repair quote for your claim and get you back on the road.
We know bikes
We repair thousands of bikes a year, including e-bikes. We can spot a genuine brake or wheel failure.
Specialist claims partner
Claims are handled by Osbornes Law, specialist cycling accident solicitors.
Quick and human
No legal jargon. Tell us what happened in plain English and we'll call you back.
Damage reports
Bring your damaged bike in for a written assessment and repair quote.
Free to check
Finding out where you stand costs nothing and there is no obligation.
Back on the road
We'll repair your bike at Borough, Tower Bridge or Canary Wharf.
Lime, Forest, Voi and more
Lime accident claims
London's biggest dockless e-bike fleet. Lime holds third-party insurance for incidents involving its bikes.
Forest accident claims
Ad-funded e-bikes across central and west London. Incidents can involve the rider, the operator, or both.
Voi accident claims
Operates e-bikes and e-scooters in London boroughs and the TfL e-scooter trial.
Santander Cycles accident claims
TfL's docked hire scheme. Claims can involve the rider or the scheme where a bike was faulty.
Dott / Tier accident claims
Merged operators running e-bikes and e-scooters in parts of London.
Beryl accident claims
Bikes, e-bikes and scooters in Watford, Hertfordshire and other UK towns and cities.
What to do at the scene
- Photograph the bike, including the QR code or fleet number on the frame
- Photograph where it happened, any injuries and any damage to your own bike or belongings
- Get names and numbers of witnesses
- Note the time and exact location, then ask nearby shops and buses about CCTV
- Report it to the police and keep the reference number
- If you were the rider, screenshot your ride history in the app
- See a GP or go to A&E, even for minor injuries, and keep the notes
- Don't throw away a damaged bike or helmet. It is evidence
Shared e-bike claims FAQs
NipNip is not a law firm and does not give legal advice. NipNip introduces enquiries to Osbornes Law, a firm of solicitors authorised and regulated by the Solicitors Regulation Authority. NipNip may receive a fee for introductions. Your details are only passed on with your consent. NipNip is not affiliated with Lime, Forest, Voi, Santander Cycles, Dott, Tier or Beryl.